Terms & Conditions

1. Overview

By accessing our website or placing an order, you agree to the terms outlined below. These apply to all purchases made via haikootowels.in, WhatsApp, or offline partners.

2. Product Details

• Product images are for representation. Minor color/texture variations may occur due to screen or lighting.
• All towels are made using premium 100% cotton unless otherwise specified.
• Sizes mentioned are approximate and may vary slightly after wash/shrinkage.

3. Pricing & Payments

• Prices are inclusive of taxes and may change without prior notice.
• We accept UPI, Net Banking, Debit/Credit Cards, Wallets, and COD (on select orders).
• Bulk or custom orders require full/partial advance payment.

4. Order & Cancellation

• Orders can be placed online, via WhatsApp, or through authorized retailers.
• Cancellations allowed within 6 hours of ordering (if not yet shipped).
• We reserve the right to cancel orders due to pricing errors, stock issues, or technical faults.

5. Return & Exchange

• Returns accepted only for damaged/wrong products reported within 2 days of delivery.
• Unboxing video is mandatory for damage claims.
• Products must be unused, unwashed, and in original packaging.

6. Shipping & Delivery

• We deliver across India through trusted courier partners.
• Standard delivery time: 4–7 business days (may vary by location).
• Tracking ID will be shared once dispatched.

7. Product Guarantee

• We ensure top-tier cotton and stitching quality for all Haikoo Towels.
• Washing care instructions must be followed to maintain durability.
• Shrinkage within 5% is natural and not a defect.

8. Intellectual Property

All images, content, logos, and designs are copyright of Haikoo Towels. Reuse or resale without permission is prohibited.

9. Privacy Policy

Your personal data is safe with us. We do not share customer information with any third-party service unless required for order fulfillment.

10. Contact Details

• Brand: Haikoo Towels
• Email: support@haikootowels.in
• Phone: +91 93426 45673
• Instagram: @haikootowels
• Working Hours: 10:00 AM – 6:00 PM | Mon–Sat

11. Legal & Disputes

All disputes are subject to jurisdiction in Salem, Tamil Nadu. We aim for smooth resolution before legal escalation.