Returns & Refund Policy

At Haikoo Towels, your comfort and satisfaction are our top priorities. If something doesn’t feel right, we’re here to help with a smooth and fair return process.

Return Eligibility

• Timeframe: Return request must be initiated within 7 days of delivery
• Condition: Product must be unused, unwashed, and in original condition with tags/packaging
• Proof: Invoice or order ID must be provided for verification

Unboxing Video Required

• A 360° unboxing video is mandatory for reporting damage or defects
• Video must show sealed packaging and clearly highlight any issue
• Returns without video proof will not be accepted for damage claims

Non-Returnable Items

• Used or washed towels
• Items without original packaging or invoice
• Combo offers or discounted bundles (unless damaged)
• Customized orders (embroidery or special requests)

Return Process

• Step 1: Email or WhatsApp us with order ID, reason for return, and video if applicable
• Step 2: Our team will review and confirm eligibility
• Step 3: If approved, return instructions will be shared

Refund Process

• Refund will be processed via original payment method or store credit
• Processing time may vary based on payment provider

Important Notes

• We only accept returns for products damaged in transit or packing errors
• Requests without unboxing video will not be accepted
• Ensure items are in original condition to qualify for refund

Contact Us

Need help with a return?

• Email: support@haikootowels.in
• WhatsApp: +91 9342645673

Thank you for choosing Haikoo Towels. We’re here to keep your experience soft, smooth, and stress-free.